Refund policy

 

We do not accept returns or exchanges — our earrings and accessories are handmade in small batches, and for hygiene reasons we're unable to accept them back once shipped.

Damages and issues
We do stand behind the quality of every piece. If your item arrives damaged, defective, or isn't what you ordered, please contact us within 48 hours of delivery with a photo or short video of the issue, so we can make it right with a replacement or refund. Claims reported after 48 hours unfortunately can't be refunded, so please check your order as soon as it arrives.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received your request for a refund of damaged goods. Once approved, refunds are processed within 5 working days.
You can always contact us for additional information at vestylehub@gmail.com.